Frequently Asked Questions

FAQs_50K

1. I brought my QuickSmart stroller home and now I am having trouble setting it up.

Answer: If you are having trouble following the instruction booklet provided with your stroller please email our customer service department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you. Alternatively we have detailed product information for every QuickSmart product on the product pages of our web site www.quicksmartgo.com. You can even watch the product being set up.

2. There are parts missing from my QuickSmart stroller, what should I do?

Answer: If you find you are missing any parts for your stroller or the stroller parts are damaged in any way, please email our customer service department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

3. How long can I use my QuickSmart EasyFold stroller – up until what age and/or weight?

Answer: The QuickSmart stroller is designed to suit children from the age of 6 months and up. The stroller is designed and tested to hold a child up to 45lbs (20kg).

4. Are replacement parts available for my QuickSmart stroller?

Answer: Replacement backpacks, carry bags and rain covers are available. Please contact email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you. Additionally we have wheels, canopies and seat pads should you find any of these parts missing or damaged.

5. Can I hang things from the stroller handles?

Answer: You should never hang anything from the handles of a stroller (no handbags, backpacks, coats, shopping bags, etc.) Hanging items from the handles causes stress on the stroller, which may result in the stroller becoming unstable and unsafe. The QuickSmart Caddy (link) is designed specifically to fit onto the Easy fold stroller to provide you with more storage space, without compromising the stability of the stroller. Ensure that you do not over load the caddy or place very heavy items in it.

Any after market products intended to hang from stroller handles or to act as a connection to hang a diaper bag from the stroller handles should not be used unless specifically recommended by QuickSmart.

6. My wheels are worn. Can I get replacement wheels for my QuickSmart stroller?

Answer: Please email our customer service department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you.

7. Can I add a car seat or carry extra children on my QuickSmart stroller?

Answer: No, your QuickSmart stroller is not designed to carry extra children and we do not recommend the use of a car seat on this product.

8. Can I attach a toddler trailer to my QuickSmart stroller?

Answer: No, the QuickSmart stroller is designed to be lightweight, compact and provide "On the Go" convenience. It is not designed to have a toddler trailer or similar items attached.

9. Do the QuickSmart Easy Fold Accessories fit on the QuickSmart Backpack Stroller?

Answer: No. The QuickSmart Easy Fold accessory range was designed specifically for the Easy Fold Stroller to ensure a neat and safe fit. The QuickSmart team is in the process of developing an exclusive range of accessories specific to the Backpack Stroller. Please check back at our web site: www.quicksmartgo.com for availability updates on this great new line of accessories.

 

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